Who is Sam? 🤔 AI Support Mystery

I recently reached out to multiple AI companies with general questions, and I noticed something interesting about their support systems.

Perplexity AI & Bolt responded almost immediately, both from a support agent named “Sam.”

Claude (Anthropic) also responded quickly but with “Fin.”

OpenAI, on the other hand, had actual employees responding but within days or even weeks.

This got me thinking are some AI companies using automated support systems like Intercom, while others still rely on human agents? If so, it explains why some replies feel generic and don’t fully answer the question, while others seem more personal.

Could this mean that AI companies are relying on AI-powered support without clearly stating it? Has anyone else noticed similar patterns across different AI services?

Would love to hear thoughts and experiences!