AI Has ruined support / customer service for nearly all companies

Not sure if this is a good place to post this but not enough people seem to be talking about it imo. Literally in the last two years I’ve had to just get used to fighting with an ai chat bot just to get one reply from a human being. Remember the days of being able to chat back and forth with a human or an actually customer service agent?? Until AI is smart enough to not just direct me to the help page on a website then I’d say it’s to early for it to play a role in customer support, but hey maybe that’s just me.